What we do

Recruitment Support

Get Candidate And User Support Every Step Of The Way

As soon as you become part of the Vacancy Filler family you and your candidates will receive unlimited recruitment support.

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Phone

We love to chat

The most popular way to get in touch. We take calls from everyone; users, hiring managers, stakeholders and your candidates.

Live Chat

We're not bots

If you don't want to call, get in touch with the team on our live chat for customers, users, hiring managers.

Email

No subject required

Anyone can drop us an email at support@vacancyfiller.com and we will email you back.

Implementation

We’ll map out your system, develop a phased project scope, chart tasks and create a project board, so you know what’s happening at all times, while a Prince2 trained launch manager implements your Talent Acquisition Platform and onboarding app with all your needs in mind.

  • Phased project scope
  • Agreed timeline
  • Prince2 trained launch manager
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Training

We provide training for admins, users and hiring managers remotely (onsite soon hopefully). Training sessions can be on a 1-2-1 or group basis to make sure we can create a bespoke training plan based on everyone’s needs, to make sure you get the most out of your new Talent Acquisition Platform.

  • Bespoke training plans
  • 1-2-1 & group training
  • Remote training (onsite coming soon)
  • Training for new product users
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Account Management

From contract sign-on through to implementation, go-live and quarterly reviews, you’ll receive guidance and support from your dedicated Account Manager. Our team are experts, with a wealth of experience and knowledge to help you get the most out of your Applicant Tracking System to improve your recruitment. Your Account Manager will provide you with ongoing training on new and existing features, integration support, help you to create automated workflows and forms, suggest ways to improve your campaigns and just be there when you need them.

  • Automated workflow creation
  • Integration support
  • Ongoing training
  • Form creation
  • Campaign optimisation
  • Usage reviews
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Recruitment Services

We offer a range of fixed fee and managed recruitment services for HR teams. We'll be your virtual team to source, screen, shortlist and manage your candidates and even get you discounts on bulk advertising credits. 

  • Attraction optimisation 
  • Candidate shortlisting
  • Candidate management
  • Discounted advertising credits
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Candidate and User Support

Our UK-based team provides support for your admins, users, hiring managers and candidates by telephone, email and live chat. Whatever the problem is, we are here to help you. It’s really important to us that you get the most out of all of our products and services, so if you ever have a problem no matter how big or small, let our support team know and they’ll do their best to help.

  • UK- based support team
  • Candidate support
  • User support
  • Telephone, email and live chat
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User Group

From the moment you join the Vacancy Filler family, you will be given access to our User Group. This online community is a great place to find out about product releases, enhancements and all the exciting features we are releasing! It's also a great place to connect with all our amazing customers. 

  • Online user community
  • Regular product updates
  • Share recruitment best practices
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Customer Forum

Since March 2020, we've taken our Customer Forums virtual and they've been a roaring success -  but we do hope to be back meeting our customers face to face soon! Our big events are held at great venues like The Shard or Chester Zoo and we put on some food and drinks, present all our latest features, invite keynote speakers to discuss relevant recruitment topics and take some time to get to know you in person and really understand how our ATS is providing value and what we could do to make it even better for you.

  • Keynote speakers
  • Recruitment discussions
  • Product updates
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Is it time to take your recruitment to the next level?

Start automating and optimising your recruitment

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